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Store Policy

STORE POLICIES

CHANGE ORDERS

Any jobs that have been approved or sent to press cannot be altered or changed due to the automated process that results from the send to press action. If a downgrade request is made prior to the job being sent to press, including but not limited to turnaround time, quantity, shipping method, etc., before the digital proof is approved, a change order fee of $15 or 25% of your order total (whichever is lower) will be deducted from the refund.



CHANGE 48 HOURS GUARANTEE POLICY

We know how critical it is for businesses to receive their printing services and materials on time and we are the only printing company that offers 48 hour turnaround on all of our products.



NEW FILE SUBMISSION FEE

We recommend that you use our Free File Check service before placing your order to avoid any additional fees that may occur should any errors be detected after a file has already been uploaded to your completed order. If you are confident that your files meet our criteria, feel free to skip this step. Due to the time it takes to pre-flight, prep your files and prior to receiving your proof for approval, you determine that you need to submit new files, a $25 fee will be assessed each time you submit new artwork and this fee must be paid prior to sending you a proof. If you need to submit new files because the original files were corrupt, you will not be charged. You can do so by emailing us at support@kliqprint.com, calling us 1-855-554-7669 or simply go to your order in Orders History and upload a new file.

Once a file has been uploaded, it may take 24 hours for your proof to be ready for review, but if you need a “rush proof”, within less than 24 hours, please contact us at either support@kliqprint.com or 1-855-554-7669 to request this.



DISCOUNTS AND PROMOTIONS

To qualify for a promotion you must place your order during the promotional period. The discount offer cannot be combined with any other promotions or discounts. Qualifying purchases exclude custom quoted orders, nightclub flyers, postage, printing options, shipping and sales tax.



SALES TAX

All Minnesota orders are subject to sales tax. If your company is tax exempt, your exemption certificate must be sent or faxed to our Billing Department at 612-334-5879 prior to placing your first job so we can set up a tax exempt account for you.



NEW MANDATORY POLICY REGARDING SALES TAX

If your Customer Account is Tax Exempt, you must login in prior to placing an order or you will be charged Sales Tax. Effective immediately, any order that displays Tax being charged during check-out will not be refunded or credited back. If you have any questions please contact our Billing Department prior to completing an order.



INFORMATION

KliqPrint.com assumes no responsibility for delays caused by delivery carriers or any damages resulting from the failure to receive a job on time. Our expected delivery date is not guaranteed. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc. Shipping charges are calculated on a per-product basis. Please make note of the shipping charges associated with each item. We will add insurance to each outgoing shipment to cover the replacement cost in the event of damage or loss on behalf of the shipper. We ask that you carefully plan both the anticipated turnaround time and the time to ship to your final destination as it is very difficult to process Shipping Changes once an order has been placed. We process hundreds of orders each day, and within minutes of receiving your order our Shipping and Fulfillment Department is already scheduling your ship date and preparing your label



CANCELLATIONS

We strive to provide the best customer satisfaction and we understand there are situations that will require you to cancel your order. Each circumstance will be treated individually however as a standard policy, orders canceled after files have been prepared for printing and on-line proof has been approved typically will not be refunded. For an order that is canceled before online proof approval, a processing fee of $35 or 35% of your order total (whichever is lower) will be charged, this does not include shipping charges. Orders canceled the same business day it was placed but canceled before 6 PM CST will be refunded in full or applied as credit to future orders.



RETURN / REFUND POLICY

All sales are final. Every item we produce is carefully inspected before it is shipped. If the merchandise is defective or damaged upon receipt, please contact us within 10 business days after your package arrives. All claims MUST be made within 10 days of receiving your order. Shipping charges will not be refunded unless lost or delayed by UPS. Returned products must be in unused condition for a refund. Should your print job contain manufacturing errors and/or defects, we will rerun and ship the job at no additional charge. KliqPrint.com reserves the exclusive right to judge what a manufacturing error and/or a defect is. THE FOLLOWING ARE NOT REFUNDUNABLE UNDER ANY CIRCUMSTANCES: RUSH FEES, CHANGE ORDER FEES, NEW FILE SUBMISSION FEES.



ORDERING ONLINE WITH US IS SAFE AND SECURE

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure. A note about the Fair Credit Billing Act: Under this act, your bank limits your total loss and cannot hold you liable for more than fifty dollars of reported fraudulent charges. In the event your card is used in a fraudulent manner, you must notify your bank or card issuer immediately and in accordance with its reporting rules and procedures. We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a U.S. Postal Money Order or business check. Checks will delay your order, as we must wait for your funds to clear before we ship any merchandise. Please allow an additional 7-10 business days for processing and shipping of your print order if paid by check or if by PayPal e-check. To pay by check, if not already done so, set up a Credit Account/Corporate Account here, then select Credit Account/Corporate Account at checkout to complete your transaction. Mail a copy of your confirmation receipt with payment to:



KLIQPRINT.COM
1109 ZANE AVE NORTH
MINNEAPOLIS, MN 55422
UNITED STATES



INDEMNIFICATION 

The customer will indemnify and hold harmless the printer, Shapco, and KliqPrint.com, from any and all loss, cost expense, and damages on any and all manner of claims, demands, actions and proceeding that may be instituted against the printer, Shapco or  KliqPrint.com on the grounds alleging that said printing violates any copyright or any proprietary right of any person. You certify that you own the rights to use the image(s) being reproduced on your order.

 

 


 
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